Hodkotom is one of the largest vintage stores in Ukraine and across Eastern Europe
Hodkotom is one of the largest stores in Ukraine and across Eastern Europe. We are a part of this for more than 10 years, we are doing it legally, our business is fair and square. We have online store branches on the largest marketplaces (Asos, Grailed, Ebay, etc.). We are always open to any offers and suggestion on any case and are happy to answer any of your questions. That is why you can always contact us via firstname.lastname@example.org
All of our goods are 100% authentic. We hate fake. All items were in use, the age of some can reach 20-30 years. Some items may be in excellent condition, some of them may have signs of wear, and some items may have defects, but all this information is always stated in the description of each item. Most of our customers specify that they do not want goods to be washed, as they appreciate the visible signs of wear and ageing that washing would remove from a vintage garment. Based on this we sell many of our goods in an unwashed condition unless otherwise stated in the product description. Therefore, please double-check all information and ask any questions before buying.
The description always contains the size from the size tag as well as the recommended size to wear. Sometimes the size we recommend to wear the item on differs from what is indicated on the size tag. Anyway, please, double-check the measurements in the description and if additional measurements or photos are needed contact us. Please mind that all items can fit you not the way they fit the model on the photos.
We provide international Air Mail Delivery with tracking number, which usually takes 7-14 business days . Some local postal services in the recipient’s country may not update the information about the package until it will be received. Sometimes there may be delays due to some factors, which we cannot influence (holidays, weekends, overloading of postal services and natural cases), that is why delivery may last up to 21 days in some cases.
We ship all orders three times a week (Mon, Wed, Fri), orders made on Monday will be shipped on Wednesday and so on. We have a fixed shipping price regardless of weight for all items - $ 9 for the first item in the order and $ 2 for each next item.
We can mark package as a gift, therefore after package arrives in your country we are not responsible for custom duties inside your country.
We accept returns during 30 days after placing an order. If an item did not fit you, you just need to send it back (please always use the shipping method with the tracking number) and tell us order number , tracking number and the reason of the return via email@example.com . We return the money after receiving the package. We do not pay return shipping. To return the item, you can use the data that you can find on the insert inside the package, or just using the following shipping information:
Tovaryska 58 P/O
Please, do not rush to open the Paypal case, we always provide support in any situation and try to resolve any case in the interests of the buyer. We will easily accept the return and pay the return shipping (prepaid labels are available for some countries) if a defect was found, the whole item was flawed or it does not match the description. Very rarely, but it happens.
Packages sometimes got lost or delivery takes longer than expected, but we cannot control the quality of the postal service of the recipient’s country. Do not forget to check the tracking number, often when the package was not delivered on time, it is waiting for you at the post office, just contact them. If there is no information about the package, and there is a chance that it was lost, contact us, we will submit a request to the International Postal Convention, and if this fact will be confirmed, we will immediately make a refund (usually it takes 3-5 days to respond).